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Support

Choose the channel that fits. For anything involving money or your identity, use a support ticket so there is a written record.

Support tickets

Sign in and open a ticket for anything about your account, a payment, or a withdrawal. Every reply is recorded against the ticket.

Open a ticket

Answers to common questions

Packages, weekly cycles, payment verification, maturity, withdrawals and rollovers are all covered in the FAQ.

Read the FAQ

General enquiries

Not an account holder yet, or asking something general? Use the contact form and we will reply by email.

Contact us

Security notice. We will never ask for your password, a verification code, or a wallet recovery phrase — not by email, not on WhatsApp, not on a call. Payment details are shown only inside your signed-in dashboard.

Support

Talk to a person when you need to

Raise a ticket from inside your dashboard for anything account-specific, or reach us directly. Monday to Friday, 9:00 – 18:00 WAT

SUPPORTRaise a ticketSUBJECTMESSAGESubmitYOUR TICKETSREF ••••-••••Openjust nowConfirmation emailedA copy of what you sentEvery reply is kept on the ticket, so the whole exchange stays in one place.
Questions

Frequently asked questions

Monoceros is an investment subscription management platform. It handles accounts, identity verification, subscriptions, payments, weekly investment cycles, maturity, withdrawals and rollovers. The trading itself is carried out by an externally operated automated system that this website does not connect to or control.