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Frequently asked questions

If your question is not answered here, open a support ticket from your dashboard or contact the team directly.

Questions

Frequently asked questions

Monoceros is an investment subscription management platform. It handles accounts, identity verification, subscriptions, payments, weekly investment cycles, maturity, withdrawals and rollovers. The trading itself is carried out by an externally operated automated system that this website does not connect to or control.

Support

Talk to a person when you need to

Raise a ticket from inside your dashboard for anything account-specific, or reach us directly. Monday to Friday, 9:00 – 18:00 WAT

SUPPORTRaise a ticketSUBJECTMESSAGESubmitYOUR TICKETSREF ••••-••••Openjust nowConfirmation emailedA copy of what you sentEvery reply is kept on the ticket, so the whole exchange stays in one place.